Privacy Policy
Last Updated: June 12, 2025
1. Overview
This Privacy Policy explains how celpiprep.com ("celpiprep.com", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you access our website, mobile experiences, and related services. By using celpiprep.com you consent to the data practices described in this Policy.
2. Information We Collect
We collect personal information that you voluntarily provide, such as your name, email address, payment details, and account credentials. We also collect usage data, including device information, browser type, IP address, referring/exit pages, and timestamps. When you complete practice exams or submit responses, we collect performance data and AI scoring results to enhance your learning experience.
3. How We Use Your Information
We use your information to: (a) provide, maintain, and improve our CELPIP preparation tools; (b) process payments and manage subscriptions; (c) personalize your study plan and feedback; (d) communicate service updates, offers, and support; and (e) comply with legal obligations and enforce our Terms of Service.
4. Legal Bases for Processing
Where required by applicable law, we process your personal data based on one or more of the following legal grounds: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in providing secure and effective educational services.
5. Sharing of Information
We may share your information with trusted service providers who assist with hosting, payment processing, analytics, email delivery, customer support, and fraud prevention. These providers are contractually obligated to protect your data. We may also disclose information when required by law, in response to legal requests, or to protect the rights, property, or safety of celpiprep.com, our users, or the public.
6. International Data Transfers
If you access celpiprep.com from outside the jurisdiction where our servers are located, your information may be transferred across borders. We implement safeguards, such as standard contractual clauses or similar mechanisms, to ensure that your data receives an adequate level of protection.
7. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you close your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.
8. Security
We employ technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, regular monitoring, and secure development practices. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability. You may also withdraw consent at any time where processing is based on consent. Submit requests by contacting us at privacy@celpiprep.com, and we will respond in accordance with applicable laws.
10. Cookies and Tracking Technologies
celpiprep.com uses cookies, web beacons, and similar technologies to remember your preferences, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings, though disabling cookies may limit some features.
11. Third-Party Links
Our platform may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing personal information.
12. Children's Privacy
celpiprep.com is not intended for children under 13 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. When we make material updates, we will revise the "Last Updated" date and provide additional notice as appropriate. Your continued use of celpiprep.com constitutes acceptance of the revised policy.
14. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at privacy@celpiprep.com.