Refund Policy
Last Updated: May 24, 2024
1. Overview
This Refund Policy explains how celpiprep.com ("celpiprep.com", "we", or "us") handles refund requests for subscriptions and digital products. Because our offerings provide immediate access to proprietary practice content and AI-powered feedback, refunds are assessed carefully to balance user satisfaction and content protection.
2. Subscription Purchases
All subscription purchases renew automatically at the end of each billing cycle unless cancelled before renewal. We encourage you to review plan details, pricing, and renewal intervals before completing payment.
3. Eligibility for Refunds
If you experience technical difficulties that prevent you from accessing core features of celpiprep.com, contact support@celpiprep.com within seven (7) days of purchase. We will work with you to resolve the issue and may, at our discretion, offer a full or partial refund when the problem is verified and cannot be remedied within a reasonable timeframe.
4. Non-Refundable Situations
Refunds are not typically granted for: (a) change of mind after content has been accessed; (b) dissatisfaction with exam results or performance outcomes; (c) inability to achieve a desired score on the official CELPIP exam; or (d) failure to cancel a subscription before renewal. Because digital materials become accessible immediately, we cannot reclaim usage once delivered.
5. How to Request a Refund
To submit a refund request, email support@celpiprep.com with your account email, order details, and a description of the issue. Include screenshots or error messages when possible. Our team will acknowledge receipt within two (2) business days and aim to resolve your request within seven (7) business days.
6. Chargebacks
Initiating a chargeback through your payment provider without first contacting celpiprep.com may result in suspension or termination of your account. We reserve the right to dispute chargebacks that lack merit or contradict this Policy.
7. Refund Method
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take up to ten (10) business days for funds to appear in your account.
8. Promotional Offers
Discount codes, free trials, and promotional pricing are subject to the terms presented with each offer. Refund eligibility for promotional plans is evaluated in accordance with both this Policy and any additional promotional terms.
9. Compliance and Updates
We may update this Refund Policy to reflect changes in our services or legal obligations. When updates are made, we will revise the "Last Updated" date and notify users of material changes. Continued use of celpiprep.com after updates signifies acceptance of the revised Policy.
10. Contact Us
If you have questions about this Refund Policy, contact us at support@celpiprep.com.